Remove as many Simultaneous Ringing Groups (Collective Ringing) from your configuration as possible.You can double-check this by reviewing the IP Office TFTP Settings section below. TFTP Directory Read needs to be enabled to receive Agent and Group information.Ensure no Users or Groups have any special characters, like commas or apostrophes.Ensure Ex-Directory is not enabled on any users that need to be shown.Double-check that we are getting all desired Users and Groups NOTE: Call Twinning and Call Forwarding do not function with Chronicall/ACR and will not be supported. Only after reviewing each of these sections should a development ticket be created. This results in some call flows not being handled as well as expected and can result in incorrect logging or Realtime statuses within Chronicall. Follow these tips closely to ensure the settings are as optimized as possible. No two IP Office configurations are alike.
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